Shipping policy
Shipping & Delivery Policy
Effective Date: August 11, 2026
This Shipping & Delivery Policy ("Policy") applies to products purchased through evco-usa.com and other authorized EVCO USA sales channels. By placing an order with EVCO USA, you acknowledge that you have read and agree to this Policy together with the applicable EVCO USA Terms & Conditions, Return & Refund Policy, and Limited Warranty.
1. Shipping Coverage
EVCO USA ships products to eligible addresses within the United States using UPS, FedEx, USPS, freight carriers, or other authorized shipping providers.
International shipping may be available for selected products and destinations. International customers are responsible for customs duties, import taxes, brokerage fees, permits, value-added taxes (VAT), and other destination-country charges unless EVCO USA expressly states otherwise.
Available shipping methods and carrier services may vary based on destination, product availability, package dimensions and weight, carrier restrictions, freight requirements, and other shipping considerations.
2. Shipping Charges
Shipping charges, when applicable, are calculated during checkout based on destination, selected shipping method, package dimensions, weight, carrier rates, and any disclosed handling or special-service fees.
Free Standard Shipping
Free Standard Shipping is available only for eligible new EVGREEN EV Chargers purchased through evco-usa.com and shipped to addresses within the contiguous United States, unless otherwise stated on the product page, during checkout, or in a promotion.
Free Standard Shipping does not apply to:
• Alaska or Hawaii
• U.S. territories
• APO/FPO addresses
• International destinations
• Expedited or premium shipping services
• Freight or special-handling shipments
• Warranty replacements
• Customer return shipments
• Any shipment identified as ineligible on the applicable product page, during checkout, or under another EVCO USA policy
Warranty replacement shipments do not automatically qualify for Free Standard Shipping. Any applicable shipping charge, prepaid label, or shipping-cost waiver will be determined under the approved warranty claim and communicated before shipment.
Other Products
Unless expressly stated otherwise, products that do not qualify for Free Standard Shipping are subject to the shipping charges shown during checkout. If an order contains both qualifying and non-qualifying products, shipping charges may apply to the non-qualifying portion of the order.
EVCO USA may offer promotional shipping discounts or free-shipping offers for limited periods. Promotional offers are subject to their stated terms and may be changed or discontinued as permitted by law.
3. Order Processing and Delivery
Orders are processed after successful payment authorization and completion of any required order verification.
Most in-stock orders are processed within 3–5 business days. Processing times are estimates and may vary due to inventory availability, payment verification, holidays, weather, high order volume, supplier delays, or other operational requirements.
An order confirmation acknowledges receipt of the order but does not necessarily constitute final acceptance. EVCO USA may refuse, limit, hold, or cancel an order for legitimate reasons, including inventory shortages, pricing or listing errors, payment-verification issues, suspected fraud, shipping restrictions, legal requirements, unusually large quantities, or misuse of a promotion.
If EVCO USA cancels a paid order before shipment, the applicable amount will be refunded to the original payment method, subject to payment-provider processing times.
Estimated delivery dates are provided for convenience and are not guaranteed. After a shipment is accepted by the carrier, actual delivery timing is generally controlled by the carrier.
Orders containing multiple products may ship separately based on inventory availability. EVCO USA will not add shipping charges solely because EVCO USA elects to split an order, unless the customer requests an upgraded shipping service or another disclosed charge applies.
4. Shipping Delays, Cancellation, and Refunds
EVCO USA intends to ship orders within the timeframe stated at checkout, on the applicable product page, or otherwise communicated to the customer. If no shipment timeframe is stated, applicable law may establish a default shipment period.
If EVCO USA determines that an order cannot be shipped within the applicable promised timeframe, EVCO USA will provide any delay notice, revised shipment information, cancellation option, and prompt refund required by applicable law. Where customer consent to a delay is required, the customer may choose not to wait and may cancel the affected unshipped order for a prompt refund.
EVCO USA is not responsible for carrier or delivery delays caused by severe weather, natural disasters, labor disputes, government actions, customs delays, carrier disruptions, incorrect shipping information, or other events outside EVCO USA’s reasonable control. This does not limit rights that cannot legally be waived.
5. Shipment Inspection and Shipping Problems
Customers should inspect shipments promptly after delivery. Visible shipping damage, missing items, incomplete shipments, or incorrect products should be reported to EVCO USA within seven (7) calendar days after delivery. Suspected lost shipments should be reported within seven (7) calendar days after the carrier’s estimated delivery date.
To help evaluate a shipping claim, EVCO USA may request:
• Order number
• Product name and model
• Product serial number, if applicable
• Photos or video of the product
• Photos of the shipping carton and shipping label
• Photos showing visible damage
• A description of the missing, damaged, or incorrect item
Customers should retain the product, packaging, shipping carton, packing materials, and shipping label until the claim is resolved. EVCO USA may work directly with the carrier to investigate a shipment. Any repair, replacement, refund, store credit, or other appropriate resolution will be determined after review of the available documentation and, when applicable, the carrier’s investigation.
6. Incorrect Addresses, Delivery Attempts, and Refused Shipments
Customers are responsible for providing a complete and accurate shipping address before submitting an order. Address changes may not be possible after an order enters processing or has shipped.
If a shipment is returned because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, failure to claim the shipment, or another circumstance not caused by EVCO USA, the customer may be responsible for applicable return shipping, reshipping, carrier handling, storage, freight, or related charges.
Original outbound shipping charges are generally non-refundable unless the return resulted from an EVCO USA error or applicable law requires otherwise.
7. Returns and Return Authorization
Return eligibility, return shipping responsibilities, refunds, exchanges, restocking fees, packaging requirements, and return authorization procedures are governed by the current EVCO USA Return & Refund Policy available on evco-usa.com.
Customers should not ship a return until EVCO USA has provided the required return authorization or return instructions. A return authorization or return label permits shipment to EVCO USA for evaluation; it does not by itself guarantee approval of a refund, replacement, repair, exchange, warranty claim, or other remedy. Final eligibility may be determined after EVCO USA receives and inspects the product.
8. Policy Updates
EVCO USA may update this Policy to reflect changes in shipping services, business practices, carrier requirements, products, or applicable law. The current version will be posted on evco-usa.com with an updated effective date. Unless otherwise stated or required by law, changes apply prospectively to orders placed after the updated Policy becomes effective.
Nothing in this Policy limits or excludes any consumer right or remedy that cannot legally be waived or excluded.
9. Contact EVCO USA
For questions about shipping, delivery, shipment tracking, damaged or lost shipments, or shipping claims, please contact:
Customer & Product Support: support@evco-usa.com
Orders & Shipping Inquiries: order@evco-usa.com
EVCO USA
19935 E Walnut Dr N
Walnut, CA 91789
United States
For return, refund, or warranty requests, please review the applicable EVCO USA policy on evco-usa.com or contact Customer & Product Support before shipping any product.
EVCO USA