Return & Refund Policy

Effective Date: August 11, 2026

This Return & Refund Policy ("Policy") applies to eligible products purchased through evco-usa.shop and other authorized EVCO USA sales channels. evco-usa.shop is the official EVCO USA website and online store for customer support, product information, policies, warranty assistance, and general inquiries. By placing an order with EVCO USA, you acknowledge that you have read, understood, and agree to the terms of this Policy.

1. Return Eligibility

Eligible EV chargers and other products not identified as Non-Returnable, Final Sale, Special Order, or Custom Order may be returned within thirty (30) calendar days after delivery, provided that:

·   The product was purchased through evco-usa.shop or another authorized EVCO USA sales channel.

·   The product is new, unused, uninstalled, and in resalable condition.

·   All original packaging, accessories, manuals, labels, and included components are returned.

·   The product has not been installed, connected to an electrical system, energized, modified, damaged, or altered.

·   EVCO USA issued an approved Return Merchandise Authorization (RMA) before the product was returned.

Returns that do not meet these requirements may be refused or returned to the sender at the sender’s expense.

2. Non-Returnable Products

Unless otherwise required by applicable law or expressly approved by EVCO USA in writing, the following products are generally not eligible for return or refund after shipment:

·   Electrical installation kits, including EV charger installation kits, wiring kits, pre-cut wire sets, connectors, and related installation materials.

·   Electrical panels, panel upgrade kits, breakers, meter sockets, disconnect switches, and other electrical distribution equipment.

·   Products identified as “Non-Returnable,” “Final Sale,” “Special Order,” or “Custom Order” at the time of purchase.

·   Software licenses, activation codes, subscriptions, and other digital products.

·   Products that have been installed, connected to an electrical system, used, energized, modified, damaged, or altered after delivery.

·   Products returned without their original packaging, accessories, manuals, labels, or included components.

Certain electrical products cannot be accepted for return after shipment because EVCO USA cannot verify whether they have been installed, connected to an electrical system, energized, modified, or otherwise exposed to conditions that may affect their safety, performance, or regulatory compliance. These restrictions help protect customers and reduce electrical safety risks.

Products designated as Non-Returnable will be clearly identified on the applicable product page and, where appropriate, during checkout.

These restrictions do not apply to products that arrive damaged, are defective upon delivery, or were incorrectly shipped by EVCO USA. Such products will be handled under Section 3 of this Policy or the applicable EVCO USA Limited Warranty.

3. Damaged, Defective, Missing, or Incorrect Orders

Customers should inspect all products promptly after delivery.

Shipping damage, missing items, incomplete shipments, and incorrect products must be reported to EVCO USA within seven (7) calendar days after delivery. A manufacturing defect discovered after that period may still be eligible for service under the applicable EVCO USA Limited Warranty.

EVCO USA may request the following information:

·   Order number

·   Product name and model

·   Product serial number, if applicable

·   Photos or videos of the product

·   Photos of the packaging and shipping label

·   A description of the issue

After reviewing the submitted information, EVCO USA will determine the appropriate resolution, which may include repair, replacement, refund, store credit, or another remedy, depending on the circumstances.

When applicable, EVCO USA will provide a prepaid return shipping label.

4. Customer-Initiated Returns

For approved returns that are not caused by an EVCO USA error or covered under an applicable warranty:

·   The customer is responsible for return shipping costs.

·   The product must be returned in new, unused, and resalable condition.

·   The product must be securely packaged to prevent damage during transportation.

·   Approved customer-initiated returns are subject to a fixed 20% restocking fee, which will be deducted from the refund amount. The restocking fee does not apply to products that are defective, damaged upon delivery, incorrectly shipped by EVCO USA, covered under the applicable EVCO USA Limited Warranty, or otherwise exempt under applicable law.

·   Original outbound shipping charges and expedited shipping fees are generally non-refundable.

Returned products remain the customer’s responsibility until received by the EVCO USA Authorized Return Center.

EVCO USA recommends using a trackable shipping service and retaining the shipping receipt and tracking information until the return has been fully processed.

5. Refused, Undeliverable, or Returned Shipments

If a shipment is refused, cannot be delivered because of an incorrect or incomplete address, is not claimed, or is otherwise returned to EVCO USA for reasons not caused by EVCO USA, the customer may be responsible for original shipping charges, return shipping charges, carrier fees, address-correction fees, and any applicable restocking fee.

EVCO USA may deduct these charges from any approved refund. If the customer requests reshipment, all additional shipping and carrier charges must be paid before the order is shipped again.

A carrier’s return of a package to EVCO USA does not automatically qualify the order for a refund. The product remains subject to inspection and all eligibility requirements in this Policy.

6. Refunds

Refunds are issued only after the returned product has been received, inspected, and approved by EVCO USA.

Approved refunds will be issued to the original payment method used for the purchase. Depending on the customer’s financial institution or payment provider, the refund generally appears within five (5) to ten (10) business days after EVCO USA processes it. Actual processing times may vary.

Unless otherwise required by applicable law or EVCO USA determines that the return resulted from its error, refunds are limited to the purchase price of the eligible product.

The following charges are generally non-refundable:

·   Original shipping charges

·   Return shipping costs

·   Expedited shipping fees

·   Installation or removal costs

·   Labor charges

·   Permit and inspection fees

·   Service-related charges

·   Other third-party expenses

Applicable taxes will be handled in accordance with the original transaction and applicable law.

If a returned product is determined to be ineligible for a refund under this Policy, EVCO USA may return the product to the customer at the customer’s expense.

7. Exchanges

EVCO USA may approve an exchange for an eligible product at its discretion.

Exchanges are subject to product availability, product condition, warranty eligibility, pricing differences, and EVCO USA approval.

If an exchange is approved, the customer may be responsible for any difference in price, shipping charges, or other applicable costs. Any credit resulting from an approved exchange will be issued in accordance with EVCO USA’s instructions and applicable law.

8. Limited Warranty

The EVCO USA Limited Warranty is separate from this Return & Refund Policy.

A product that develops a covered manufacturing defect after installation may qualify for repair, replacement, or another remedy under the applicable Limited Warranty.

Warranty claims must follow the requirements and procedures stated in the applicable EVCO USA Limited Warranty.

9. Return Merchandise Authorization

An approved Return Merchandise Authorization (RMA) is required before returning any product.

To request an RMA, contact EVCO USA Customer Support through evco-usa.shop or by email.

Please provide:

·   Order number

·   Product name and model

·   Product serial number, if applicable

·   Reason for the return

·   Photos or videos, if applicable

EVCO USA may request additional information or troubleshooting before issuing an RMA.

Issuance of an RMA authorizes the return shipment only. It does not guarantee approval of a refund, exchange, replacement, repair, warranty claim, or any other remedy.

Final eligibility will be determined after EVCO USA receives, inspects, and verifies the returned product.

10. Related Policies

This Policy should be read together with the following EVCO USA policies, as applicable to the product, order, transaction, or service:

·   Shipping & Delivery Policy

·   Limited Warranty Policy

·   Terms & Conditions

·   Privacy Policy

If there is a conflict between this Policy and a product-specific written warranty, special-order agreement, promotional term, or other written EVCO USA policy, the more specific term will control for the subject it addresses, unless applicable law requires otherwise.

11. Policy Updates

EVCO USA reserves the right to modify or update this Return & Refund Policy at any time, subject to applicable law.

The current version of this Policy will be available on evco-usa.shop.

Nothing in this Policy limits any consumer rights or remedies that cannot be excluded under applicable law.

12. Contact Information

Customers with questions about returns, refunds, exchanges, warranty service, or an order should contact EVCO USA Customer Support before returning a product.

EVCO USA Customer Support

 

Website: evco-usa.shop  |  Email: support@evco-usa.shop

 

EVCO USA Authorized Return Center — RMA Required

EVCO USA Return Center, 19935 E Walnut Dr N, Walnut, CA 91789, United States

Do not send a product to the EVCO USA Authorized Return Center without first obtaining an approved RMA and return instructions from EVCO USA. Products returned without an approved RMA, sent to an incorrect location, or returned without following EVCO USA instructions may be refused, returned to the sender at the sender’s expense, or experience processing delays.

Receipt of a product by the EVCO USA Authorized Return Center does not constitute acceptance of the return or approval of a refund, exchange, replacement, repair, warranty claim, or other remedy. All returned products are subject to inspection, verification, and eligibility review by EVCO USA.

EVCO USA