Privacy Policy

EVCO USA (“EVCO USA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit evco-usa.shop, purchase our products, create an account, contact us, request customer or warranty support, subscribe to communications, or otherwise interact with EVCO USA. By using our website, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with EVCO USA.

Information You Provide to Us

We may collect information such as:

·   Name

·   Email address

·   Telephone number

·   Billing address

·   Shipping address

·   Account information

·   Company or business information

·   Order and purchase information

·   Product registration information

·   Warranty and return information

·   Customer service and technical support information

·   Communications you send to us

·   Information submitted through website forms

For business customers, installers, distributors, resellers, contractors, and other commercial partners, we may also collect business contact and account information.

Payment Information

When you purchase products through our website, payment information is processed by our payment-processing providers. EVCO USA may receive information related to the transaction, such as payment status, transaction identifiers, billing information, and limited payment details necessary to process and manage your order. EVCO USA generally does not directly store complete credit or debit card numbers.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect information such as:

·   IP address

·   Browser type

·   Device type

·   Operating system

·   Pages and products viewed

·   Website searches

·   Shopping cart activity

·   Referring website or source

·   Website interactions

·   Approximate location derived from IP address

·   Date and time of website visits

·   Cookie and similar technology information

2. How We Use Personal Information

EVCO USA may use personal information to:

·   Process and fulfill orders

·   Process payments

·   Arrange shipping and delivery

·   Provide order confirmations and updates

·   Process returns, exchanges, and refunds

·   Provide warranty service

·   Provide customer and technical support

·   Maintain customer accounts

·   Respond to inquiries

·   Provide product and compatibility information

·   Communicate regarding purchases and transactions

·   Detect and prevent fraud

·   Protect our website and customers

·   Improve our products, services, and website

·   Analyze website performance and usage

·   Manage inventory and business operations

·   Maintain transaction and business records

·   Comply with applicable laws and regulations

·   Send promotional communications where permitted

·   Measure and improve marketing effectiveness

We may also use personal information for other purposes disclosed when the information is collected or with your consent.

3. Cookies and Similar Technologies

EVCO USA and our service providers may use cookies, pixels, tags, local storage, and similar technologies. These technologies may help us operate the website, maintain shopping cart functionality, remember preferences, maintain account sessions, understand website usage, measure performance, improve functionality, prevent fraud, improve security, and measure marketing and advertising performance.

Some cookies are necessary for the website to function properly. Other cookies may support analytics, personalization, or marketing. You may be able to manage certain cookies through your browser settings or privacy controls provided on our website. Disabling some cookies may affect website functionality.

4. How We Disclose Personal Information

EVCO USA may disclose personal information to companies and service providers that help us operate our business and serve our customers, including:

·   E-commerce platform providers

·   Payment processors

·   Shipping carriers

·   Logistics providers

·   Warehouses and fulfillment providers

·   Customer-support providers

·   Email and communications providers

·   Analytics providers

·   Advertising and marketing providers

·   Fraud-prevention providers

·   Security providers

·   IT and cloud-service providers

·   Accountants, insurers, attorneys, and other professional advisers

These providers may access personal information as reasonably necessary to perform services for EVCO USA, subject to applicable contractual and legal requirements. We may also disclose personal information when reasonably necessary to comply with law, respond to lawful requests, investigate suspected fraud, protect website security, protect EVCO USA’s legal rights, or protect customers or other persons.

5. Sale or Sharing of Personal Information

EVCO USA does not sell personal information for money. However, certain advertising, analytics, or marketing technologies may constitute a “sale” or “sharing” of personal information under applicable privacy laws even when no money is exchanged.

Where applicable law gives you the right to opt out of the sale or sharing of personal information, EVCO USA will provide an appropriate method for exercising that right. Where legally required, we will also recognize qualifying browser-based opt-out preference signals.

6. Marketing Communications

If you choose to receive promotional communications from EVCO USA, we may use your contact information to send information about products, new product releases, promotions, special offers, EV charging solutions, company updates, and related services.

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in those communications. Opting out of promotional communications will not prevent EVCO USA from sending transactional or service-related communications regarding orders, shipping, accounts, returns, refunds, warranties, or customer support.

7. Business Customers and Professional Contacts

EVCO USA distributes EV charging and electrical infrastructure products to consumers and business customers. We may collect business contact information from electricians, EV charger installers, electrical contractors, distributors, resellers, retailers, property managers, commercial customers, fleet operators, EV charging service providers, and other business partners.

We may use this information to process commercial transactions, manage accounts, provide quotations and product information, communicate about products and orders, and maintain business relationships.

8. Product Registration, Warranty, and Support Information

If you register a product or request warranty, return, or technical support, we may collect information such as:

·   Name and contact information

·   Order number

·   Purchase date

·   Product model

·   Product serial number

·   Installation information

·   Description of the issue

·   Photographs or videos you choose to provide

·   Troubleshooting information

·   Warranty claim history

We use this information to evaluate and process warranty claims, returns, replacements, technical-support requests, and related customer-service matters.

9. Data Retention

EVCO USA retains personal information for as long as reasonably necessary for the purposes for which it was collected. Retention periods may depend on order and transaction requirements, customer-account requirements, warranty obligations, return and refund processing, customer-support requirements, accounting and tax obligations, fraud prevention, legal and regulatory requirements, dispute resolution, and enforcement of agreements.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with our business practices and applicable law.

10. Data Security

EVCO USA uses reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no Internet transmission, electronic-storage system, or security measure can be guaranteed to be completely secure.

Customers are responsible for maintaining the confidentiality of their account credentials. Please contact EVCO USA if you believe your account or personal information may have been compromised.

11. California Privacy Rights

California residents may have certain rights under the California Consumer Privacy Act, as amended (“CCPA”), where the CCPA applies to EVCO USA and the personal information involved. Applicable rights may include:

·   Right to Know and Access — request information about personal information collected, used, disclosed, sold, or shared about you.

·   Right to Delete — request deletion of certain personal information, subject to legal exceptions.

·   Right to Correct — request correction of inaccurate personal information.

·   Right to Opt Out of Sale or Sharing — direct EVCO USA not to sell or share personal information as defined by applicable law.

·   Right to Limit Certain Uses of Sensitive Personal Information — where applicable, limit certain uses or disclosures.

·   Right to Non-Discrimination — exercise applicable privacy rights without unlawful discrimination.

12. California Notice at Collection

EVCO USA may collect identifiers and contact information, customer and account information, commercial and transaction information, payment-related transaction information, internet and electronic activity information, approximate geolocation information, product registration information, warranty and customer-support information, business contact information, and other information you voluntarily provide.

We use these categories of information for the purposes described in this Privacy Policy, including processing purchases, fulfilling orders, providing customer service, handling warranties and returns, maintaining security, improving our website and products, communicating with customers, and conducting permitted marketing activities.

We retain each category of personal information only for as long as reasonably necessary for the purposes for which it was collected, taking applicable operational and legal requirements into consideration.

13. Exercising Your Privacy Rights

To exercise an applicable privacy right, contact EVCO USA at info@evco-usa.shop. Please clearly describe your request and provide enough information for us to understand and process it.

We may need to verify your identity before completing certain privacy requests. Information provided for identity verification will be used for that purpose. Where permitted by applicable law, an authorized agent may submit a privacy request on your behalf. Certain requests may be subject to exceptions provided by law.

14. Global Privacy Control

Where required by applicable law, EVCO USA recognizes qualifying browser-based opt-out preference signals, including Global Privacy Control (“GPC”), as an opt-out request for applicable sale or sharing activities associated with the browser or device transmitting the signal.

15. Do Not Track Signals

Some web browsers provide a “Do Not Track” or similar browser setting. Because there is not a universally accepted standard governing all Do Not Track signals, our website may not respond to traditional Do Not Track signals in the same manner across all browsers.

This is separate from legally recognized opt-out preference signals such as Global Privacy Control, which EVCO USA will process where required by applicable law.

16. Third-Party Websites and Services

The EVCO USA website may contain links to third-party websites, applications, payment providers, manufacturers, charging networks, or other services. Third-party services operate independently from EVCO USA and may have their own privacy policies.

EVCO USA is not responsible for the privacy practices, security, or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

17. Children’s Privacy

EVCO USA’s website, products, and services are intended for adults and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website.

If we learn that we have collected personal information from a child under 13 in circumstances requiring parental consent, we will take reasonable steps to delete the information.

18. Business Transfers

If EVCO USA is involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law. Any successor organization will be required to handle personal information in accordance with applicable law.

19. Changes to This Privacy Policy

EVCO USA may update this Privacy Policy periodically to reflect changes in our business practices, products and services, website, technology, privacy practices, or legal and regulatory requirements.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page and provide additional notice of material changes where required by applicable law.

20. Contact EVCO USA

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

 

EVCO USA
Email: info@evco-usa.shop
Website: evco-usa.shop

 

When submitting a privacy request, please provide enough information for us to understand and process your request. We may need to verify your identity before completing certain requests.

EVCO USA